CDE Software Remote Support Connection

This is our primary support method for accessing your computer during a technical support session. When instructed, do the following:

  1. [1] Download the small remote control program from either:

    or
     
  2. [2] Launch the downloaded program. It may be in your Downloads folder. Pressing CTRL-J inside your browser should display your downloads folder.
  3. [3] Give the 9 digit number to the person assisting you.
When you want to end the support session, be sure to quit the remote program. This ensures your computer cannot be remotely accessed any more until you download and run the program again.

CDE Software Alternate Remote Support Connection

Click Here to visit alternate connection

In case our primary method of connecting to your computer during a support session doesn't work, you may be instructed to click the above link to go to our alternate remote webpage.